Kingdom Casino Responsible Gambling Tools and Help

How we support safer play at Kingdom Casino

At Kingdom Casino we give every account access to a set of controls designed to keep play manageable. These sit alongside the account itself, separate from any welcome bonus activity, and can be adjusted at any time from the account settings.

Cool-down and limits

Our cool-down period runs from 1 to 48 hours: during this time we still allow login and withdrawals, but no deposits or bets can be placed. Deposit limits, bet limits and loss limits can each be set for periods from 24 hours to 1 week. Limits can be lowered immediately, but we do not allow them to be raised during the chosen period, which protects against impulsive changes. Session time limits are also available, and we keep a full transaction history visible in the account at all times.

These tools work independently of how an account is used elsewhere on the site, including sign-in and recovery handled through account access.

Self-exclusion and cool-down at a glance

The table below sets out the duration and effect of each option we offer, so the difference between a short pause and a longer exclusion is clear before choosing one.

Once self-exclusion is set, it cannot be shortened, so we ask players to confirm the duration carefully before submitting a request.

Requesting a limit or exclusion

Each option is requested in a specific way, and we process self-exclusion only through one channel to avoid mistaken or rushed decisions.

• Deposit, bet, loss and session limits are set directly from the account settings, for a period of 24 hours up to 1 week.
• Cool-down of 1 to 48 hours can be activated the same way, stopping deposits and bets while still allowing login and withdrawals.
• Self-exclusion must be requested by email only; requests made through live chat are not processed.
• Self-exclusion lasts a minimum of 1 day, or can be set as indefinite, and once confirmed it cannot be shortened.
• The Curaçao eGaming self-exclusion form offers a separate route, for a minimum of 6 months.
• A 5-question self-test is available, referencing the GamCare and Gamblers Anonymous self-assessment tools.
• Blocking software we point to includes NetNanny, CyberPatrol, BetBlocker and GamBan.

Where to find further support

Alongside our own tools, we signpost external organisations for anyone who wants independent support. These include Gamblers Anonymous, Gambling Therapy and GamCare, each offering guidance outside of our platform.

Our self-test uses 5 questions and references assessment tools from GamCare and Gamblers Anonymous, giving players a quick way to reflect on their play before deciding whether to set a limit or request a cool-down. We treat all of these options as equally available, whether a player is adjusting a deposit limit for a week or requesting an indefinite self-exclusion by email.

Account controls sit apart from gameplay itself, which is covered in full in our casino section, and apart from the account overview available through our full overview. None of the responsible gambling tools affect bonus eligibility or wagering already in progress; they simply govern future deposits, bets and access.